We all have triggers – behaviours or situations that get our blood boiling or lead us to revert to our default reactions.
The way we handle these responses during meetings or conversations can be the difference between getting to a successful outcome, or not.
For example, a situation I find very challenging to handle calmly is when faced with a categorical ‘no’ backed up by arguments I do not agree with. My automatic reaction would be to defend my position and, if unsuccessful, just pull out feeling somewhat frustrated. But I understand that’s not most conducive to a positive outcome.
So how does one override automatic reactions like these?
Knowing what triggers your emotional or competitive side and how you react to this is key. It allows you to anticipate those unwanted reflexes, exercise self-control and perhaps even plan to avoid situations that might trigger them.
What I have also found very important is to stop and listen to the other’s opinion, understand their own triggers, communication style or aspirations in regards to the topic discussed. My experience is if this doesn’t help you agree with their views, it might give you better arguments to get your own point across!